Cancel anytime

How to cancel — step by step

1. 1

   Sign in and open your dashboard

   Go to easyfuud.com and sign in with the account that owns the restaurant. Cancellation is done by the account owner.

2. 2

   Go to Billing & Plan

   From the dashboard sidebar choose Billing & Plan. You can also go straight there from the plan badge at the top of the dashboard.

3. 3

   Click "Cancel subscription"

   It sits in the same row as the other buttons on your current plan card — no hunting, no support ticket, no phone call.

4. 4

   Confirm

   You will see exactly what happens next and the date your plan stays active until. Telling us why is optional and makes no difference to the cancellation. Click "Confirm cancellation".

5. 5

   Done — check the confirmation

   Your billing page immediately shows "Cancellation scheduled" with your final date, and we email you a confirmation. If you don’t see both, the cancellation didn’t go through — contact us straight away.

Can't get to your dashboard? Email support@easyfuud.com from the email address on the account and ask us to cancel. We treat the date you send that email as your cancellation date, even if we take a day to action it. A locked-out account is never a reason for you to be charged again.

What happens when you cancel

• No further payments are taken. The next scheduled charge is stopped.
• Your plan stays fully active until the end of the month you have already paid for — you don't lose time you've bought.
• After that date you move to the free Starter plan. Your ordering page keeps working, within Starter's limits.
• Your menu, orders, customers, reports and settings stay in your account. Nothing is deleted.
• You can change your mind: until your final date, a "Keep my subscription" button on the billing page reverses the cancellation.
• You can resubscribe whenever you like, and pick up where you left off.

Cancelling immediately instead

The cancellation screen has an option to end your plan straight away rather than at the end of the paid month. It exists for people who want a clean break, but it means giving up the remainder of a month you have already paid for, and that remainder is not refunded. Unless you have a specific reason, leave it unticked — you get more for your money by letting the month run out.

Extra POS terminals and other add-ons

Add-ons such as extra POS terminals (€20 per terminal per month) are separate recurring items. Remove them from Dashboard → Billing & Plan → Manage billing / invoices, or email support and we'll do it. They follow the same rule: they stop at the end of the period you've paid for and aren't refunded pro rata.

Cancelling your main subscription cancels its add-ons at the same time.

Refunds — when we do refund

We refund promptly, without argument, where:

• you were charged twice for the same period;
• you were charged after cancelling;
• you were charged the wrong amount, or charged in error;
• we materially failed to provide the service through our own fault during a period you paid for;
• a refund is required by law.

Email support@easyfuud.com with the invoice number. We aim to acknowledge within one working day. Approved refunds go back to the original payment method, normally within 5–10 working days depending on your bank.

Refunds — when we don't

We do not refund the unused part of a billing month you have already paid for. Specifically, these are not grounds for a refund:

• you didn't use the service, or used it less than you expected, during a month you paid for;
• you changed your mind after subscribing;
• you found the product harder to use, or less suitable for your business, than you expected;
• you never finished setting it up.

We're direct about this because we're equally direct about the alternative: everything you need to judge the product is free before you pay. There is a free Starter plan, a free trial, a published feature list and price, written guides, video walkthroughs and live support — and support, training and onboarding stay free for as long as you subscribe.

If the product is giving you trouble, talk to us before you cancel. Setup help costs you nothing and most "this doesn't work for us" problems turn out to be a setting. Email support@easyfuud.com or use the help centre in your dashboard. If we can't make it work for you, cancelling takes under a minute and you keep your data.

Business subscribers and consumer rights

Easy Fuud subscriptions are sold to businesses. A business subscribing in the course of its trade is not a "consumer" under the Consumer Rights Act 2022 (Ireland) or the EU Consumer Rights Directive, so the 14-day cooling-off right for distance contracts does not apply, and the no-partial-refund rule above stands.

If you believe you subscribed as a consumer rather than as a business, tell us at support@easyfuud.com. We will apply whatever statutory rights genuinely apply to you regardless of what this page says — we don't use a policy to override a legal right.

If you're not happy with our answer

Raise it with us first — support@easyfuud.com, and if it's still unresolved, legal@easyfuud.com. If you are a consumer in Ireland you can also contact the Competition and Consumer Protection Commission (CCPC), and consumers elsewhere in the EU can contact the European Consumer Centre in their country. Business subscribers retain their normal legal remedies under Irish law.