Terms & Conditions

1. About Easy Fuud

Easy Fuud ("Platform", "Service", "we", "us") is an online food ordering platform. We enable customers to browse restaurant menus, place orders, and pay online or at the point of delivery. We also provide restaurants with a management dashboard to receive and process orders.

Easy Fuud operates as a technology intermediary. The contract for the supply of food and beverages is formed between the customer and the restaurant, not between the customer and Easy Fuud.

2. Acceptance of Terms

By accessing or using Easy Fuud, you confirm that you are at least 18 years of age and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, you must not use the Platform. These terms constitute a legally binding agreement.

3. User Accounts

To place orders or manage a restaurant on Easy Fuud, you must register an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must provide accurate, current, and complete information. Easy Fuud reserves the right to suspend or terminate accounts where information is found to be inaccurate or misleading.

4. Orders and Payments

Placing an order through Easy Fuud constitutes an offer to purchase from the restaurant. Acceptance occurs when the restaurant confirms the order. Easy Fuud is not a party to this contract and accepts no liability for the quality, safety, or delivery of food orders.

Online payments are processed securely by Stripe. Card details are never stored by Easy Fuud. By paying online, you agree to Stripe's Terms of Service available at stripe.com/legal.

All prices displayed are inclusive of applicable VAT where required. Restaurant platform subscription fees are charged in the currency shown on the pricing page (US dollars, or euros for restaurants in Ireland). Prices include the VAT or sales tax of the restaurant’s country where it applies; the amount charged is the price shown.

For cash or card-at-counter orders, payment is made directly to the restaurant at the time of delivery or collection.

5. Platform Subscription (Restaurants)

Paid plans and add-ons are governed by the Platform Subscription Terms, which you must read and accept before any payment is taken. In summary:

• Subscriptions are sold to businesses only. Consumer cooling-off rights do not apply to a business-to-business contract.
• Fees are billed monthly in advance by Stripe, plus any applicable tax, and renew automatically until cancelled.
• Cancel anytime from Dashboard → Billing & Plan → Cancel subscription. No notice period, no cancellation fee. Your plan stays active until the end of the month you have paid for.
• Fees already paid are not refunded for the unused part of a billing month. Not using the service, changing your mind, or finding it difficult to use are not grounds for a refund — free support, guides and onboarding are included instead.
• We do refund duplicate charges, charges taken after cancellation, amounts charged in error, and periods where we materially failed to provide the service.
• Easy Fuud may suspend access where subscription payments are overdue, after notifying you by email.
• We give at least 30 days' notice of any price increase; you may cancel before it takes effect.

See the full Subscription Terms and Cancellation & Refund Policy, which includes a step-by-step guide to cancelling.

5a. Accuracy of restaurant-supplied information

Easy Fuud is a software tool that displays and calculates from the information a restaurant enters. Each restaurant is solely responsible for the accuracy of its menu prices, tax rates, item descriptions, allergen and nutritional information, promotions and opening hours.

Easy Fuud accepts no liability for loss arising from information a restaurant has entered incorrectly — including items priced, taxed or described incorrectly, or promotions configured more generously than intended.

6. Tax

Restaurant subscription fees are subject to any applicable sales tax or VAT, which is shown at checkout.

VAT receipts are issued automatically for each subscription payment and are available in your dashboard under Billing & Invoices. Restaurants registered for tax may add their registration number to have it shown on their invoices.

Food and beverage transactions between customers and restaurants are subject to the tax rate set by each restaurant in accordance with the tax rules where the restaurant operates.

7. Restaurant Obligations

Restaurants using Easy Fuud agree to: provide accurate menu information and pricing inclusive of all applicable taxes; fulfil accepted orders promptly; maintain appropriate food hygiene standards in accordance with the food safety regulations where they operate; hold all required food business registrations and licences; and keep their availability status up to date on the platform.

8. Cancellations and Refunds

Once an order is accepted by a restaurant, cancellation is at the restaurant's discretion. For disputes regarding order quality or non-delivery, customers should contact the restaurant in the first instance. Easy Fuud may facilitate refunds through Stripe where a restaurant confirms a cancellation or where there is a clear platform error.

Distance-selling cancellation rights do not apply to food and beverage orders that have begun preparation.

9. Prohibited Use

You must not use Easy Fuud to: submit false or fraudulent orders; use another person's payment details without authorisation; attempt to circumvent platform security or authentication; scrape or harvest data; use the platform for any unlawful purpose; or in any way that breaches applicable law.

10. Intellectual Property

All content, trademarks, design, and code comprising the Easy Fuud platform are owned by or licensed to Easy Fuud. You may not reproduce, distribute, or create derivative works from any part of the platform without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Easy Fuud's total liability to you for any claim arising from use of the platform shall not exceed the subscription fees paid by you in the 12 months preceding the claim. Easy Fuud shall not be liable for any indirect, incidental, or consequential loss including loss of profits, revenue, or data.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Changes to Terms

We may update these terms from time to time. Where changes are material, we will notify registered users by email at least 14 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the revised terms.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by applicable law. If you are a consumer, nothing in these terms affects your right to bring proceedings in your country of residence under its consumer protection law.

14. Contact

For enquiries about these terms, contact us at legal@easyfuud.com.